- Current role
- Chief Information Officer
- Company
- Sentinel General Insurance
- Experience
- 19 years
- Industry
- BFSI
- Based
- Gurugram
About
Aisha Rahman is chief information officer at Sentinel General Insurance, where she is four years into a core-systems replacement that the company originally scoped at three.
She has been unusually candid about the overrun, publishing an internal timeline that attributes most of the delay to underestimating data migration from a policy administration system built in the 1990s. The programme is now running in parallel across two motor product lines.
Rahman spent her earlier career in banking technology and joined the insurance sector in 2019. She has argued that Indian general insurers systematically underinvest in claims technology relative to distribution technology, because distribution improvements show up in a quarter and claims improvements show up in a loss ratio three years later.
Leadership perspective
- Why is the programme a year late?
- Data migration, almost entirely. We scoped the new system carefully and the old one casually, and the old one is where thirty years of exceptions live.
- Where does the sector underinvest?
- Claims. Distribution technology pays back inside a quarter and claims technology pays back in a loss ratio three years out. Guess which one gets funded in a tight year.